Social Commerce OS
Modules sell the story. These features keep data isolated, jobs recoverable, and the team productive when volume spikes.
Every business record carries a workspace_id and is scoped by a global query scope. Invite teammates with clear roles: owner, manager, agent, accountant, or viewer. Agents live in inbox and orders; accountants see books; viewers stay read-leaning. Switching context never leaks another tenant’s customers or journals.
The moment you open an order or WhatsApp thread, a badge flags buyers with prior history. One click opens a modal: past orders, lifetime spend, average order value, and line items. Agents confirm addresses and preferences without flipping through tabs — context stays at the point of action.
Store sync, WhatsApp delivery, and social publishing run on dedicated queues (sync, whatsapp, social, default). Heavy imports and webhook bursts land in the background. When something fails, the Failed Jobs screen lets owners and managers retry or discard without SSH access.
The WhatsApp agent handles FAQ, status lookups, and draft order flows. Humans reclaim the thread instantly; AI stays paused until they return it. That design keeps automation useful without trapping angry or high-value customers in a bot loop.
Confirm order, collect payment, book shipment — each event can post a journal once. Idempotency keys stop double-posts if a job retries. Debits must equal credits. COD aging and P&L then reflect what ops actually did, not what someone typed into a sheet last Friday.
Press Ctrl+K (Cmd+K on Mac) to jump to orders, customers, products, chats, and posts. New workspaces get a seven-step onboarding wizard plus a dismissible dashboard checklist. Integration Health shows live status for stores, WhatsApp, couriers, and social accounts so outages are obvious.
Smaller tools that remove daily friction once the team is live.
Pick a primary record; orders and identities move over so duplicates stop confusing agents and reports.
Managers get pinged for new orders and important workspace events from the header bell.
Retry or delete stuck sync / WhatsApp / social jobs without opening the server.
Key domain actions leave an audit trail via Spatie activity log for ownership disputes.
Currency, timezone, and workspace profile in one place for every report and timestamp.
Accounting and admin tools only appear for roles that should see them — less noise for agents.
owner@demo.com · password
Walk the inbox, confirm an order, open accounting, and see journals appear for yourself.